F.A.Qs

FREQUENTLY ASKED QUESTIONS

WHOLE HOUSE ENVIRONMENTAL FILTRATION

Why do I still get spots on my dishes?

  • Your system was designed to change the effects of hard water. You will continue to have spots on your dishes, but they should be easily wiped clean.

How often do I need to replace the KDF 85 & Granular Activated Carbon (GAC) Filters in my system?

  • The intervals for Changing the KDF 85/ Catalytic Carbon Filter will vary depending on your water quality. Please be sure to check your Required Maintenance form included in your packet.
  1. We recommended replacing the KDF 85/ Catalytic Carbon every 6-12 months.
  2. Read more about the importance of this service in your packet.

How often do I need to replace the scale reduction media Filter in my system?

  • The intervals for changing of the scale reduction media filters will vary depending on your water quality. Please be sure to check your Required Maintenance form included in your packet.
  1. We recommended replacing it once every 6 to 12 months or when spots are hard clean off.

DRINKING WATER SYSTEM

How do I turn off the system if it is leaking?

  • The valve is near the cold water line going up to your hot and cold kitchen faucet.   It is on the line feeding the RO system.

Why is there a dark tint to my water?

  • The first time you use your new system or after the filters have been changed, the water may have a dark tint to it.  Do not worry this is normal.  The carbon filter is brand new and just needs to be flushed a little more. Open the faucet and allow all the water to run out.  This will empty the tank and flush out the carbon filter

My water is white or cloudy. How can I clear it up?

  • There are several reasons this may have occurred. Fill a glass of water and allow it to sit for a few minutes. Does the color disappear? If yes, then it is air bubbles in the line of the new system. Don’t worry; this will stop once all of the air is out of the lines.  Open your new faucet and allow all the water to run out.  This will empty the tank and should remove all the excess air from the system.
  • If no, it is most likely caused by a coral calcium mineralizer.  Open your new faucet and allow all the water to run out.  You may have to do this more than once to flush the excess from the mineralizer.

Why is there no water coming from the faucet?

  •          This can happen for many reasons. The pre-filter may be clogged and needs replacing. There is a valve that is shut off.

How often do I need to replace the filters in my system?

  • This depends on the feed water quality. The chart below is the average schedule.
Description Interval
5 Micron Sediment Filter 6-12 months
Carbon Block Filter 6-12 months
Polyphosphate 6-12 months

To insure you are getting the same water quality as when your system was new, it requires periodic maintenance. The most important of which is the timely filter changes. Failure to change filters may reduce membrane life and water quality dramatically.

  • Did you know? Advanced Water Solutions, Inc. recommends changing your filters every 6 months. Even if the system is not used on a regular basis.
  • Reason: It is not just the usage level that causes the need to be changed, but time the filters spend in the system. Leaving the filters in place can increase the possibility of bacteria growth on the filters.

REVERSE OSMOSIS SYSTEM

How do I turn off the RO system if it is leaking?

  • There are two shut off valves. One is near the cold water line going up to your hot and cold kitchen faucet. It is on the line feeding the RO system. The second one is located on top of the metal tank. Turn both handles ¼ turn to shut off the water. You can only turn the handle one way. The handle will be perpendicular to the body of the valve when it is shut off. When the handle is parallel to the tubing, it’s open.

Why is there a dark tint to my water?

  • The first time you use your new reverse osmosis system or after the filters have been changed, the water may have a dark tint to it.  Do not worry this is normal.  The carbon filter is brand new and just needs to be flushed a little more. Open the reverse osmosis faucet and allow all the water to run out.  This will empty the tank and flush out the carbon filter.

My water is white or cloudy. How can I clear it up?

  • There are several reasons this may have occurred. Fill a glass of water and allow it to sit for a few minutes. Does the color disappear? If yes, then it is air bubbles in the line of the new system. Don’t worry; this will stop once all of the air is out of the lines.  Open your new reverse osmosis faucet and allow all the water to run out. This will empty the tank and should remove all the excess air from the system. If no, it is most likely caused by a coral calcium mineralizer.  Open your new reverse osmosis faucet and allow all the water to run out.  You may have to do this more than once to flush the excess from the mineralizer.

Why do I hear a clicking or hissing noise coming from my system? 

  • This noise is normal and is caused by the little black pump on the system. This pump makes your RO system more efficient by minimizing the amount of water going to the drain. The noise will stop once the tank is full of drinking water. It could take several hours.

Why is there no water coming from the RO faucet?

This can happen for many reasons.

  • The storage tank may be empty and simply needs time to refill.
  • After several hours the storage tank is not full, the system probably needs servicing.
  • The pre-filter may be clogged and needs replacing.
  • Leak detector may have been tripped and the water coming into the
  • RO has been turned off. Remove the sponge and put the lever down.
  • Check for leaks in two (2) hours and call us if the RO is leaking.

How often do I need to replace the filters in my system?

This depends on the feed water quality. The chart below is the average schedule.

Description Interval
5 Micron Sediment Pre-Filter 6-12 months
Carbon Block Pre-Filter 6-12 months
TFC Membrane 24-48 months or when expended
Inline Post-Carbon Filter 6-12 months
Ultra Violet Light 12 months
Coral Calcium Mineralizer Filter 6-12 months

To insure you are getting the same water quality as when your system was new, it requires periodic maintenance. The most important of which is the timely filter changes. Failure to change filters may reduce membrane life and water quality dramatically.

  • Did you know? Advanced Water Solutions, Inc. recommends changing your reverse osmosis filters every 12 months. Even if the system is not used on a regular basis.
  • Reason: It is not just the usage level that causes the need to be changed, but time the filters spend in the system. Leaving the filters in place can increase the possibility of bacteria growth on the filters.
The AWS Advanced System Will Reduce the Following Contaminants:

What contaminants does my reverse osmosis system reduce in my water?

MATERIAL

Sodium

Calcium

Magnesium

Potassium

Iron

Manganese

Aluminum

Ammonium

Copper

Nickel

Zinc

Cadmium

Mercury

Barium

Chromium

%REJECTION

92.31

94.97

96.98

92.31

95.98

95.98

96.99

96.92

98.99

98.99

98.99

96.98

96.98

96.98

96.98

 

MATERIAL

Lead

Chloride

Bicarbonate

Nitrate

Fluoride

Silicate

Phosphate

Chromate

Cyanide

Sulphide

Thiosulfate

Bromide

Sulfate

Arsenic

Selenium

 

%REJECTION

96.98

87.93

90.95

90.92

87.93

85.90

96.99

86.92

86.92

96.98

96.99

87.93

98.99

94.96

94.95

WATER SOFTENER

What type of salt should I use?

  • There are several different types of salt that is sold for water softeners. We recommend using solar salt.
  • Solar or coarse salt has far less insoluble matter than rock salt. We sell and can deliver salt should you need it.

What is the difference between salt and potassium?

  • Sodium chloride, known as salt, is a naturally occurring mineral.
  • Potassium chloride (KCL) is also a salt and functions exactly the same in your water softener as sodium chloride.
  • Potassium chloride is a naturally occurring mineral that is primarily used in agriculture. It promotes plant growth and conditions soil.
  • It is safe to use on your plants; whereas sodium chloride is not.

Where do I add the salt or potassium?

  • The salt or potassium (KCL) is added to the brine tank. This is a short round or square plastic tank with a lid on it and is usually black.
  • Lift the lid and add to the tank. Do NOT add to small white tube inside the tank. Keep salt level below the top of the white tube inside the tank.

The level of salt or potassium is not going down and I have hard water.

  • Humidity or wrong type of salt may create a cavity between the water and the salt. This action, known as “bridging”, prevents the brine solution from being made, leading to your water supply being hard.
  • If you suspect salt bridging, carefully pound on the outside of the brine tank or pour some warm water over the salt to break up the bridge. This should always be followed up by allowing the unit to use up any remaining salt and then thoroughly cleaning out the brine tank. Remember to add water to the brine tank after cleaning.
  • Allow four hours to produce a brine solution, and then manually regenerate the softener.

Why is there a loss of water pressure? – see manual

Do I still use the same amount of soap?

  • No, you will want to use 3/4 the amount of detergents and soaps than you did with hard water.

What if there has been a power outage? – see manual

Why is there water in the brine tank?

  • On some models, the brine tank will always have water in it. This is the brine solution that will be used during the regeneration.
  • If the brine tank is more than half full the system may need servicing.

What do I have to do when I switch from salt to potassium or vice – versa?

  • Nothing, just add the new material to the brine tank. You do not have to remove the material that is currently in the tank.

When do I have to replace the water softening resin?

  • This depends on a few factors.
  1. Amount of chlorine/chloramines in the supply water. (Chlorine shortens resin life) Chlorine can be removed with a carbon pre-filter. Average life span with a carbon pre-filter is 11-15 years.
  2. Resin Quality. Average life span without carbon filter is 7-9 years.
  3. How often the system regenerates.

WATER SOFTNER WITH GRANULAR ACTIVATED CARBON

What type of salt should I use?

  • There are several different types of salt that is sold for water softeners. We recommend using solar salt.
  • Solar or coarse salt has far less insoluble matter than rock salt. We sell and can deliver salt should you need it.

What is the difference between salt and potassium?

  • Sodium chloride, known as salt, is a naturally occurring mineral.
  • Potassium chloride (KCL) is also a salt and functions exactly the same in your water softener as sodium chloride.
  • Potassium chloride is a naturally occurring mineral that is primarily used in agriculture. It promotes plant growth and conditions soil.
  • It is safe to use on your plants; whereas sodium chloride is not.

Where do I add the salt or potassium?

  • The salt or potassium (KCL) is added to the brine tank. This is a short round or square plastic tank with a lid on it and is usually black.
  • Lift the lid and add to the tank. Do NOT add to small white tube inside the tank. Keep salt level below the top of the white tube inside the tank.

The level of salt or potassium is not going down and I have hard water.

  • Humidity or wrong type of salt may create a cavity between the water and the salt. This action, known as “bridging”, prevents the brine solution from being made, leading to your water supply being hard.
  • If you suspect salt bridging, carefully pound on the outside of the brine tank or pour some warm water over the salt to break up the bridge. This should always be followed up by allowing the unit to use up any remaining salt and then thoroughly cleaning out the brine tank. Remember to add water to the brine tank after cleaning.
  • Allow four hours to produce a brine solution, and then manually regenerate the softener.

The display is not registering properly. – see manual.

Why is there a loss of water pressure? – see manual

Do I still use the same amount of soap?

  • No, you will want to use 3/4 the amount of detergents and soaps than you did with hard water.

What if there has been a power outage? – see manual

Why is there water in the brine tank?

  • On some models, the brine tank will always have water in it. This is the brine solution that will be used during the regeneration.
  • If the brine tank is more than half full the system may need servicing.

What do I have to do when I switch from salt to potassium or vice – versa?

  • Nothing, just add the new material to the brine tank. You do not have to remove the material that is currently in the tank.

When do I have to replace the water softening resin?

  • This depends on a few factors.
  1. Amount of chlorine/chloramines in the supply water. (Chlorine shortens resin life) Chlorine can be removed with a carbon pre-filter. Average life span with a carbon pre-filter is 11-15 years.
  2. Resin Quality. Average life span without carbon filter is 7-9 years.
  3. How often the system regenerates.

How often do I need to replace the Granular Activated Carbon (GAC) in my system?

  • The intervals for re-bedding of the GAC will vary depending on your water quality. Please be sure to check your Required Maintenance form included in your packet.
  1. We recommended replacing the GAC once every 2 to 3 years.
  2. Read more about the importance of this service in your packet.

Where is the Granular Activated Carbon (GAC) in my system?

  • The GAC in your system is generally placed in the mineral tank, before the water softening resin.
  • Some systems have a plate between the GAC and the softening resin, but this feature does not apply to all models.

WHOLE HOUSE GRANULAR ACTIVATED CARBON (GAC) FILTER

The display is not registering properly. – see manual.

Why is there a loss of water pressure? – see manual

What if there has been a power outage? – see manual

How often do I need to replace the Granular Activated Carbon (GAC) in my system?

  • The intervals for re-bedding of the GAC will vary depending on your water quality. Please be sure to check your Required Maintenance form included in your packet.
  1. We recommended replacing the GAC once every 2 to 3 years.
  2. Read more about the importance of this service in your packet.

Where is the Granular Activated Carbon (GAC) in my system?

  • The GAC in your system is in the mineral tank.